MAGELIA COLOMBIA S.A.S undertakes to apply the following biosecurity protocols in order to prevent the spread of the COVID-19 virus, in accordance with Resolution 666 dated 24 April 2020.

Biosafety protocols against COVID-19

In the agency’s premises

  • Set up a cleaning and hand disinfecting area at the entrance to the agency and in the visitor reception areas with 70% hand sanitizer gel and disposable towels.
  • Prior to the beginning of the workday, clean and disinfect common parts, corridors, doors, bathrooms, tables and seats, among other areas, with virucidal disinfectants.
  • Provide agency staff with a face mask, hand sanitizer gel, paper towels and other items for cleaning and disinfecting.
  • Guarantee social distancing, providing at least two meters between work areas.
  • Encourage remote working for as long as possible.
  • Replace internal and external physical meetings with video-conferencing.
  • Have online product and service catalogues to minimise the time customers spend on the company’s premises.

 

Staff

  • Use a protective face mask in all work areas and spaces involving interaction between staff and/or suppliers.
  • Cough and/or sneeze into their elbow and avoid touching their face, mouth, nose and eyes.
  • Not report for work in the event of a fever, cough, runny nose, tiredness, shortness of breath and/or any general feeling of being unwell. In such cases, the said staff member must contact their local Social Security office and report their condition to their line manager and can return to work only once they have made a full recovery and with duly corresponding medical certificates.
  • Avoid physical contact, hand-shaking and/or kissing.
  • Keep windows and doors open.

 

During tours

  • Check that, if the tourist destination is an outside space, that it guarantees a social distance of at least 2 meters between persons.
  • If the place is an enclosed space, check that it guarantees the maximum number of visitors it can accommodate according to its authorized capacity, and then ensure the minimum authorized distance of 2 meters between persons.
  • Check that catering services, accommodation and tourist attractions comply with the biosecurity protocols defined for this sector and obtain information on measures adopted by relevant territorial or ethnic authorities.
  • Guarantee, before each trip, the cleaning and disinfecting of transport vehicles used by our tourists, whether land, sea or river, in accordance with the terms established in transport activity protocols.
  • Require that, during tourist visits, guides and drivers wear face masks and frequently wash their hands with soap or hand sanitizer gel, as well as cleaning and disinfecting of binoculars, cameras, microphones, audio guides, maps, mobile phones, harnesses, helmets, gloves, etc, at each use and at the end of the day.
  • If for long-distance or logistical reasons the agency cannot directly provide guides and drivers with personal cleaning and disinfecting products, the agency will allocate a sum of money which will be deposited by bank transfer on account so that guides and drivers may purchase these products themselves prior to any service.
  • Determine that the numbers of persons allowed per group and per guide is between 4 and 6 persons.
  • It is recommended not to use air conditioning in vehicles, but rather to favour natural ventilation, keeping windows open.
  • For reasons of social responsibility, visits will not be made to communities that have not reported cases of COVID-19, in order to protect them from the virus.

 

Travellers

  • Require travellers to have at all times a protective face mask, as well as hand sanitizer gel, disposable tissues, a bottle of water and a plastic bag for waste disposal. If the location that is visited does not have a waste disposal area, waste must be kept on their person until it can be disposed of in a suitable area.
  • Ensure face mask use in all public areas where interactions between tourists and operators takes place.
  • Report in a self-assessment survey any symptom(s) and/or one of the high-risk, pre-existing COVID-19 conditions prior to the start of any trip, to be completed individually by each traveller prior to entering the country, specifying an emergency contact.
  • Download the CoronaApp upon arrival in Colombia and keep it activated.
  • Complete the Migracion Colombia form on CheckMig 24 hours before your departure and at least 1 hour before your flight.
  • Inform travellers of the contents of this protocol and other biosecurity regulations established by relevant authorities of the destination to which they are travelling.

Hotels and restaurants

Magelia Colombia S.A.S. undertakes to provide services only with hotels and restaurants approved by competent authorities and which comply with all biosecurity protocols and for which relevant documents will be requested prior to any booking with the establishment.

 

Response to a possible case

If you have any symptom(s) of the virus such as fever, dry cough, difficulty breathing, loss of smell and/or taste, do not go to a hospital or doctor. Please first notify the Colombian health authorities using number 192 throughout Colombian territory and 123 from Bogota. Please also isolate in the hotel where you are staying while competent authorities advise as to actions to be taken.

Notify your travel insurance so as to be able to carry out a PCR test as soon as possible and follow relevant safety measures.

Report the case to the relevant Social Security office and local health authority.

 

COVID-19 situation in Colombia

If you wish to travel to Colombia, please read our article what is the COVID-19 situation in Colombia.

The situation is constantly evolving; we invite you to visit the website of the UK Embassy in Colombia; the USA Embassy in Colombia or Migración Colombia before your departure in order to take note of any new measures against the Coronavirus in Colombia and to learn about the COVID-19 situation in the country.